Delivery & Returns
Aabelard will dispatch approved orders as quickly as possible and in the order that they have been received.
Delivery normally takes between 2-3 working days in the UK from the time your payment has been received. International delivery takes between 3-5 working days within Europe and 5-7 working days World Zones 1 & 2.
We aim to dispatch all orders within 48 hours (Monday to Friday).
Delivery times may vary depending on where the order is to be delivered.
All delivery dates we give are only for guidance. We will not be responsible if your order is delivered late. Remember, it may take longer than expected during busy periods i.e. Christmas, Bank Holidays.
If no one is available at the delivery address to sign for the goods a card will be left with details for re-delivery and/or collection. Organising a redelivery is the responsibility of the customer. Goods returned to us will incur a redelivery charge the second time round.
We ship with myHermes within the UK. The premium service we use requires a signature.
UK £3.85 (A signature guarantees that your parcel has been received by the recipient’s household or neighbour. myHermes will make up to 3 attempts to deliver.)
We ship with the Royal Mail International Tracked & Signed service for overseas deliveries (www.royalmail.com/international-zones)
Europe/ROI £11.10 (3-5 working days from dispatch)
World Zone 1 £14.55 (5-7 working days from dispatch)
(North America, South America, Africa, the Middle East, the Far East and South East Asia)
World Zone 2 £15.40 (5-7 working days from dispatch)
(Australia, New Zealand, Singapore; anywhere not covered by World Zone 1)
Visit www.royalmail.com/international-zones if you are not sure which zone applies to you.
Shipping import fees and Custom Charges
Deliveries outside the EU can be subject to import fees and taxes which are due on arrival. It is not possible for us to calculate the charges as they vary from country to country. If you need any detailed information about these charges please contact your local customs office. Aabelard is not responsible for any delays caused by destination customs clearance processes.
Returns and exchanges
We want you to be delighted with your new Aabelard apron, but if you find it is not quite right for you, please email us at email@example.com, stating your order number and the name of the original purchaser’s account.
We will then email you a returns label and instructions how to send your apron back to us. This label must be included in your returns package.
You have 14 days from receiving your order to post your item back to us. Please make sure your returned apron is new, unused and in its original condition. Please return the apron in its presentation box with original tags within the parcel.
We are a small, independent company so receiving an unused item in perfect condition and in a timely way is critical to our business.
Once your apron is returned to us we will quality check it and process a refund. Depending on the original payment it may take up to 30 working days to see the refund on the original purchaser’s account or card. Please note that shipping costs and import fees are not refundable.
We cannot be held responsible for any goods lost in transit and recommend you use a trackable/recorded delivery service when returning your order. If the package is received damaged we will contact you with photos of the damage so you can take the appropriate action with your shipping company. Any undeliverable or unclaimed packages will not be refunded.
If you receive an item that is not in perfect condition or was damaged in shipping, please contact us immediately by emailing firstname.lastname@example.org.
Goods are considered faulty only if they are received damaged or where there is a manufacturing fault. The materials we use to manufacture our items have natural colour, tonal and textural variations that are not considered faults. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you return an item that we agree is faulty, within 14 days, you are entitled to a full refund including costs for return.