Please read our terms and conditions carefully before placing any orders on www.aabelard.com. By placing an order, you enter into an agreement with us and accept these terms and conditions.

Orders

Please note that all orders are subject to availability. Items in your shopping basket are not reserved and may be purchased by other customers until you have completed all checkout steps. Please note that we only sell items that we have in stock. Garments may sell out during the shopping session, and stock availability will be updated once you reach the checkout.

You can always view, change or delete items in your shopping bag before you proceed to the checkout. Once you have checked out orders are final and can’t be changed so please ensure you have selected the correct products.

Prices

All of the prices on our website are in British Pounds (GBP, £). Euro and US Dollar prices depend on the exchange rate at the time of placing the order. Please note that all refunds are made in British Pounds (GBP) and are subject to exchange rates at the time of refund, not the time of purchase. 

Payment issues

Aabelard are unable to help with technical issues relating directly to processing of card payments. Therefore we would recommend using an alternative payment method such as PayPal, where you will also be able to register to pay using your debit or credit card. 

Delivery

Aabelard will dispatch approved orders as quickly as possible and in the order that they have been received.  

Delivery normally takes between 2-3 working days in the UK from the time your payment has been received. International delivery takes between 3-5 working days within Europe and 5-7 working days World Zones 1 & 2.

We aim to dispatch all orders within 48 hours (Monday to Friday).

Delivery times may vary depending on where the order is to be delivered.  

All delivery dates we give are only for guidance.  We will not be responsible if your order is delivered late. Remember, it may take longer than expected during busy periods i.e. Christmas, Bank Holidays.

If no one is available at the delivery address to sign for the goods a card will be left with details for re-delivery and/or collection. Organising a redelivery is the responsibility of the customer. Goods returned to us will incur a redelivery charge the second time round.

UK Delivery

We ship with myHermes within the UK. The premium service we use requires a signature.

UK  £3.85 (A signature guarantees that your parcel has been received by the recipient’s household or neighbour.  myHermes will make up to 3 attempts to deliver.)

International Delivery

We ship with the Royal Mail International Tracked & Signed service for overseas deliveries (royalmail.com/international)

Europe/ROI               £11.10 (3-5 working days from dispatch)

World Zone 1            £14.55 (5-7 working days from dispatch)

(North America, South America, Africa, the Middle East, the Far East and South East Asia)

World Zone 2             £15.40 (5-7 working days from dispatch)

(Australia, New Zealand, Singapore; anywhere not covered by World Zone 1)

Visit www.royalmail.com/internation-zones if you are not sure which zone applies to you.

Shipping import fees and Custom Charges

Deliveries outside the EU can be subject to import fees and taxes which are due on arrival. It is not possible for us to calculate the charges as they vary from country to country.  If you need any detailed information about these charges please contact your local customs office. Aabelard is not responsible for any delays caused by destination customs clearance processes.

Returns and exchanges

We want you to be delighted with your new Aabelard apron, but if you find it is not quite right for you, please email us at returns@aableard.com, stating your order number and the name of the original purchaser’s account.  

We will then email you a returns label and instructions how to send your apron back to us. This label must be included in your returns package.

You have 14 days from receiving your order to post your item back to us. Please make sure your returned apron is new, unused and in its original condition. Please return the apron in its presentation box with original tags within the parcel.

We are a small, independent company so receiving an unused item in perfect condition and in a timely way is critical to our business.  

Once your apron is returned to us we will quality check it and process a refund. Depending on the original payment it may take up to 30 working days to see the refund on the original purchaser’s account or card. Please note that shipping costs and import fees are not refundable.

We cannot be held responsible for any goods lost in transit and recommend you use a trackable/recorded delivery service when returning your order. If the package is received damaged we will contact you with photos of the damage so you can take the appropriate action with your shipping company. Any undeliverable or unclaimed packages will not be refunded.

Faulty goods

If you receive an item that is not in perfect condition or was damaged in shipping, please contact us immediately by emailing info@aableard.com.

Goods are considered faulty only if they are received damaged or where there is a manufacturing fault. The materials we use to manufacture our items have natural colour, tonal and textural variations that are not considered faults.  Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you return an item that we agree is faulty, within 14 days, you are entitled to a full refund including costs for return.

Payment

We accept all major credit card and debit card payments (excluding American Express). If you are shopping from outside the UK, your order will be charged in according to that day’s exchange rate and your postage calculated individually.

When paying by card or PayPal, Aabelard reserves the right to check the validity of the card or PayPal account, that there is enough funds to cover the purchase sum, and validate the billing address details of the purchaser. Aabelard reserves the right to deny any purchase.

Your order is only accepted by us once we have taken payment from you.

The Products

Please note that while we have tried to accurately display the colours of products, the actual colours you see will depend on your monitor and may not be accurate.

In addition, please note that our products are made of natural materials. Textural and colour changes are possible and are not to be deemed as defects. We reserve the right to change details on products or photos of products without prior notice.

Ownership of rights  

All rights, including copyrights at aabelard.com remain with Aabelard. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

Address

PO Box 12403, Bishop's Stortford, CM23 9LD